Reservation terms

Owner and landlord: 

Maisema 24 Oy 
Tallukantie 1 
17200 Vääksy 
+358(3)88881 
myynti@tallukka.fi 
www.tallukka.fi 
Business ID 2482915–5 

We serve in both Finnish and English. 

Hotel Tallukka will comply with the following terms and conditions, concerning the reservation and cancellation of accommodations, services, and rentals. 

1. RESERVATIONS AND PAYMENT 

At online booking the customer will pay the entire fee at once when booking or can choose that the payment is due upon arrival (payment upon arrival capacity is limited). After the reservation is completed, the customer will receive a confirmation of the reservation via e-mail including the online rental terms and conditions and guidelines for customers. In addition, the customer will receive a receipt of the payment if the payment was done when booking. 

Reservations made by phone or e-mail are paid by the customer in total amount by an invoice beforehand or by the latest at check-in when arriving to Hotel Tallukka. 

For travel agency reservations, group fees are invoiced in advance in part or in full. 

Group accommodation reservations are usually charged beforehand partially or in its entirety. 

Reservations for accommodations or meetings/events under the age of 18, must provide the guardian’s approval and contact details for the booking. 

Hotel Tallukka reserves the right to pre-authorize credit cards prior to check-in. The security deposit covers additional cleaning costs as well as possible damage to the goods. The security deposit will be refunded upon check-out providing Hotel Tallukka has no reason to charge this amount in partially or in its entirety. Security deposit is 50% of the price of the accommodation. 

Payment services provider 
Payment service provider and operator is Paytrail Plc (2122839-7) in co-operation with Finnish banks and credit institutions. Paytrail Corporation is displayed payee’s account statement or card invoice and forwards the payment to the merchant. Paytrail corporation has a payment institution license. In reclamations, we ask you to contact the product vendor. 

Paytrail Corporation, business identity code: 2122839-7 
Innova 2 
Lutakko Square 7 
40100 Jyväskylä, Finland 
Phone: +358 207 181830 

paytrail.com/en/consumer/information-about-paying 

2. SMOKING AND PETS 

Smoking is always prohibited inside all premises. In the event of unauthorized smoking inside the premises, a fixed charge of 500 € will be collected and in addition, the rental cost (according to the price list) of the premises in question will continue to be collected until the smell of the tobacco has been removed. 

Pets are permitted, but they are subject to an additional charge. The customer must ensure that the pets do not dirty or damage the premises. Pets are not allowed to go on beds or sofas of the premises. 

Hotel Tallukka is not responsible for allergies, e.g. problems caused to guests because of any possible smoking or animal dander etc. 

3. THE NUMBER OF PEOPLE 

The number of beds available at the premises also refer to the maximum amount of people who are allowed to stay at the premises. The use of a tent or other accommodation in the grounds of the premises are prohibited. 

Children and extra beds 
All children are welcome. 
Free! One child under 12 years stays free of charge when using existing beds. 
Rooms cannot accommodate an extra bed.  
Travel cot for a child aged 0–3 years 20 € / stay. 

Check-in from 15:00 
Late check-in outside our opening hours is also excellent.  
Please inform our reception, preferably already at the time of booking. 

Check-out by 12:00 

4. COMPENSATION FOR DAMAGES 

The customer is obliged to compensate any damages caused to the Hotel Tallukka premises or its contents and damages resulting in the loss of rental income. 

5. POSSIBLE COMPLAINTS 

All comments and complaints concerning the equipment and condition of rented premises must be informed immediately to Hotel Tallukka and thus give Hotel Tallukka an opportunity to remedy the situation. 
If the matter is not corrected, the customer should give a written complaint to Hotel Tallukka. This must be done within one month of the end of the reservation period. 

If the customer and Hotel Tallukka are unable to come to an agreement, the customer can refer the matter to the Consumer Complaint Board for further handling. Possible trials and/or legal proceedings are carried out in Finland and if possible, at the district court of Päijät-Häme. 

6. CANCELLATIONS 

All cancellations must be made in written in Finnish or in English to Hotel Tallukka by e-mail to address myynti@tallukka.fi or byphone +358(3)88881. Hotel Tallukka will confirm cancellation by e-mail. Cancellation is accepted when Hotel Tallukka has confirmed the cancellation. An unpaid invoice is not a cancellation. Changing the reservation is also interpreted as a cancellation. 

PAYMENT BY ARRVIAL -RESERVATIONS OF ONE PREMISE  

Cancellation of 1-night reservations 

·   More than 2 days to the beginning of reservation – No charges 

·   Less than 2 days to the beginning of the reservation – Charge 100 % of the agreed price 

Cancellations must always be made, weekdays from 9 am to 4 pm 

p. +358(3)88881 
myynti(at)tallukka.fi 

 If the reservation has been made for a certain period and the customer leaves before the agreed time, he/she must pay the agreed price for the unused time, but no longer than three days. 

Hotel Tallukka has the right to require a credit card confirmation or advance payment for bookings of several nights. Advance payment may be applied to special fares during certain holiday periods, which are expressly mentioned in the price rules. The advance payment is 50% of the total value of the reservation. 

Rights of Hotel Tallukka to reservation cancellation 

If the customer has not paid the invoice by due date Hotel Tallukka has the right to cancel the reservation. 

In the case of a force majeure, Hotel Tallukka may dissolve the agreement. Hotel Tallukka is obligated to inform the customer immediately. 
The customer is at that time entitled to obtain the total amount of their paid rent from Hotel Tallukka in total. 

Hotel Tallukka is not responsible for any errors found in their brochures / internet pages. We reserve the right to make changes after the printing of brochures and the updating of the Internet pages. 

7. HOTEL TALLUKKA GIFT CARDS FROM HOTEL TALLUKKA WEBSHOP: 

The buyer of the gift card has the right to cancel their order made through the seller’s website without any extra expenses within 14 days of the purchasing date. Only applies to unused cards. 
Unused cards or parts of them won’t be exchanged for money. 

The confirmation of the booking does NOT include the gift card code and therefore won’t be accepted as a payment. 

8. PROTECTION AND MAINTENANCE OF CUSTOMER INFORMATION 

Hotel Tallukka protects all customer information. Information of customers stays’ is kept by maximum three (3) years. The professional confidentiality of staff at Hotel Tallukka covers all customer information. Hotel Tallukka does not give out the contact information of the customers.